5.2.2023
It is arduous to think about that something might be extra wonderful than 3.5 million Swarovski crystals adorning the partitions, ceilings, fireplaces and lighting fixtures at Glowing Hill Resort & Spa in Vernon, British Columbia. But, communication between visitors and workers on the European-style wellness retreat is shining even brighter, because of a latest integration partnership between Maestro PMS and PurpleCloud Applied sciences.
When the privately-owned resort opened its doorways in 2010, Maestro PMS was there to energy the property’s front-desk, spa, and sales-and-catering operations and supply modules to handle analytics, membership & spa, digital registration card, specific test -out, reward playing cards, Maestro OBE, SMS messaging, work orders, WebPro and yield administration. Then, the resort deployed the PurpleCloud Service Optimization Platform to extend productiveness and reduce labor prices, particularly within the housekeeping division. Quickly Maestro PMS and PurpleCloud teamed as much as join the 2 options with the aim of easing communication between the entrance desk and housekeeping to spice up visitor satisfaction and add extra transparency to the room-turn course of.
“We knew from the onset that Maestro was the popular selection for property-management expertise,” mentioned Glorija Toplak, Assistant Common Supervisor of Glowing Hill Resort. “Their PMS was constructed particularly to handle the wants of impartial accommodations and luxurious resorts, and the corporate has a beyond-stellar status for customer support. We began trying to find a approach to enhance productiveness amongst our housekeepers and upkeep workers and make duties extra fulfilling for everybody concerned. We in contrast many service-optimization options out there and located PurpleCloud to be essentially the most consumer pleasant and environment friendly. It supplies fast visibility into worker productiveness, perception into tendencies, and the lacking transparency we had been searching for in housekeeping.
“As a result of Maestro PMS has an open API, we knew it could be straightforward for them to combine with PurpleCloud,” she mentioned. “The joint answer lets the entrance desk know the standing of every room within the make-ready and inspection course of and the way lengthy will probably be earlier than the room is prepared for visitors. With the ability to share that info with individuals who have checked in and are ready to get into their rooms is essential to their loyalty and satisfaction. The combination additionally supplies transparency into the work order course of and whether or not or not duties have been accomplished or are nonetheless pending. The result’s a extra fulfilling workday for employees and a greater total expertise for visitors.”
Quickly, Glowing Hill Resort will add the “gamification” function of PurpleCloud. Gamification is a strategic method to enhancing a enterprise’ operations, effectivity, and employee satisfaction by drawing on pure inclination to finish duties that may be tracked and subsequently rewarded. For instance, when rooms are cleaned and prepared by a set time, affiliate room inspection scores enhance. As work orders are accomplished and reported in actual time, workers are audibly notified by way of their cellular gadget and reward factors are calculated and assigned. Managers can leverage the PurpleCloud level system to maintain monitor of worker productiveness and convert factors to prizes.
“The Housekeeping Module inside PurpleCloud tracks real-time check-ins and check-outs to create an environment friendly schedule primarily based on true clear occasions and shares that info with Maestro PMS,” mentioned Adria Levtchenko, PurpleCloud Co-Founder and CEO. “Along with Maestro, we’re eliminating inefficiencies in housekeeping and enhancing communications throughout the board. Right this moment Sparking Hill is detecting and managing early arrivals, late checkouts and stay-over companies higher by way of the joint platform. As soon as the property goes dwell with gamification, it would preserve their staff members extra engaged, working effectively and feeling acknowledged. Over time this will increase job satisfaction and reduces turnover.”
Warren Dehan, president of Maestro PMS, had this to say: “Maestro’s integration to PurpleCloud Applied sciences showcases our dedication to serving to accommodations ship frictionless workers and visitor experiences. Again-of-house workers want the suitable instruments to do their jobs successfully and keep motivated, serving to to spice up morale and make their jobs extra fulfilling. Our business can’t afford to disregard the essential position these instruments play in worker satisfaction. By connecting Maestro PMS and PurpleCloud, we’re bringing accommodations into the digital age the place communication flows simply in two methods. Workers are a lot happier, and in flip, visitors are too.”
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